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Standard Troubleshooting Steps
If you are unable to connect to the internet, before calling Customer Service, please complete the following steps..
1) Re-Cycle/Reboot your router Remove the power cable  from the back of your router for 5 to 10 seconds then re-apply.

Wait 30 Seconds and check  if you can connect to the internet. If you are unable, continue step 2
2) Reboot your computer After rebooting your computer, please try to connect to the internet. If you are unable, continue step 3
3) Reboot AeroSurf equipment Remove the power supply (POE) from the ac outlet which attaches to the Cat5 cable coming from the antenna on the roof for 10 seconds. Then Re-apply

Wait 2 minutes, and check if you can connect to internet. If unable, proceed to calling technical support.
Useful Links
HouseCall - Free Online Virus Scan
HouseCall can quickly identify and fix a wide range of threats including viruses, worms, Trojans, and spyware. It is now faster, more powerful and browser independent!.
Malicious Software Removal Tool
The Microsoft Windows Malicious Software Removal Tool checks computers running Windows 7, Windows Vista, Windows XP, Windows 2000, and Windows Server 2003 for infections by specific, prevalent malicious software
Team Viewer - Quick Support
With TeamViewer you can establish instant connections to any computer over the Internet. Simple and small customer module, runs immediately without installation and does not require administrative rights - optimized for instant support